The Product 

URX (YC '13) helps publishers monetize their mobile content by allowing users to directly take action inside native sponsor apps. Sponsor apps pay URX (and thus the publishers indirectly) for activity or new users. 

Example:  As a user, when I am reading an article on Billboard.com's (the publisher) mobile site about Kanye West, URX gives me the ability to directly listen to him through Spotify (the sponsor). In this case, Spotify pays URX per song, and URX then pays Billboard. 

At the time of the consult, the team was planning on launching a new immersive view, which would give publishers the ability to link out to multiple sponsor apps at once (and thus provide more ways to make money) without interfering with their published content. 

The challenge

While an immersive view makes sense from a business perspective, what would users think of it? We were tasked with answering this question and providing recommendations to the URX team based on our findings. 

My Role

I worked on usability testing, synthesis, concept ideation, and visual design. 

The original FLow

guerRilla Usabilty Testing 

We set out to Westfield Mall in downtown San Francisco to perform *guerrilla usability testing.  Our main goal was to test the overall usability of the immersive unit. Did understand what they were viewing? Did the flow make sense? Did the experience make sense? 

*Guerrilla usability involves approaching strangers in public spaces to test basic assumptions about products. While it has some limitations compared to traditional usability testing, it's much faster and cheaper. 

Affinity Mapping 

As a team, we grouped the difficulties that users faced to look for common problems:

Findings

We found a few main problems: 

Linking into the unkown

The link to the immersive view didn't properly set expectations for what the users would see in the next view.  

Lack of content differentiation 

Users had trouble differentiating content and content providers.  This made the experience confusing to these users.

Horizontal Swiping confusion

Users didn't understand the horizontal swiping functionality.  These individuals thought they were only able to vertically scroll. 

General lack of trust 

The immersive view lacked trust with users. It felt foreign and out of place in the experience.  

Concept Generation 

As a team, we brainstormed several views that solved these problems through multiple 5 minute design sprints.  We debated between different 2 concepts that are explored below.

Top 2 Concepts: 

1) Tab Navigation 

Since tabs navigations are quite popular, we predict that this design would reduce the mental load on the user. Additionally, limiting the the number of tabs to 4 helps prevent the user from being overwhelming with too many decisions (i.e. Paradox of choice). 

2) Scrolling Header 

The scrolling header seemed slightly less intuitive than tab navigation design but it gave URX the ability to link to more than 4 sponsor apps. Ultimately, we decided to move forward with this design for that reason. 

When testing this design, (6/6) users had no issues going through the new flow.  We believed this was enough evidence to move forward recommend live testing. 

Additionally, here is how we believed the design addressed each problem with the original product:

The revised flow 

Next steps

We recommended that URX test the new view along with the initial view and compare click through rates. If the revised view has a statistically significant higher clickthrough rate to partner content, we recommend using that view over original.